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Zendesk

Zendesk Customer support platform with ticketing, live chat, knowledge base, and multi-channel communication.

zendesk.comby Zendesk2007Paid
macOS · Windows · Web

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QUICK FACTS

CompanyZendesk
Year Launched2007
PricingPaid
Open SourceNo

KEY FEATURES

Professional-grade functionality

Regular updates and maintenance

Multi-platform support available

Active user community

Comprehensive documentation

Integration capabilities

PRICING

StandardCustom/monthly per seat

Professional features, Email support, Regular updates

EnterpriseCustom/annual per seat

Advanced features, Priority support, Custom integrations

Paid plans start at $X/month

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COMMUNITY INSIGHTS

What practitioners think

Commitment Levels

primary
secondary
evaluating
situational
sunsetting

How people use this tool

Rating Distribution

110

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THE GAP

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Primary users

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Sunsetting users

The difference between how daily users and departing users rate this tool.

MIGRATION PATTERNS

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REVIEWS

From people who use it

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COMMONLY USED WITH

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COMPARE

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