Element vs Zendesk

Element Decentralized, end-to-end encrypted messaging client built on the Matrix protocol.

CommunicationFreeOpen Source

Zendesk Customer support platform with ticketing, live chat, knowledge base, and multi-channel communication.

Quick Facts

ElementCompanyZendesk

2016Year Launched2007

FreePricing ModelPaid

YesOpen SourceNo

CommunicationCategoryCommunication

macOS, Windows, LinuxPlatformsmacOS, Windows, Web

Element

CompanyElement

Year Launched2016

Pricing ModelFree

Open SourceYes

CategoryCommunication

PlatformsmacOS, Windows, Linux

Zendesk

CompanyZendesk

Year Launched2007

Pricing ModelPaid

Open SourceNo

CategoryCommunication

PlatformsmacOS, Windows, Web

Element

Free

Open Source: Free/One-time

Zendesk

Paid

Standard: Custom/monthly per seat

Enterprise: Custom/annual per seat

What practitioners say

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Element

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Zendesk

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